n3wblog tech commentary and observations from the early 21st century

iPhone in June

Electronista is claiming that there’ll be a Canadian iPhone in June with an all-you-can-eat data plan for $7. With RIM about to introduce a BlackBerry 9000 phone, users are going to have a decent set of options to choose from for hardware. Unfortunately, the BlackBerry plans aren’t exactly competitive compared with the iPhone’s supposed $7 data plan. BBerry users are still going to have to navigate a bunch of confusing options ranging from ~$45 for voice and data all the way up. It’s going to sting a little having access to GSM iPhones if the 3G version is released at roughly the same time.

This has sent me on a trip down the Rogers customer service rabbit-hole. Noticing that I’m getting charged twice as much as I’m supposed to be charged for my voice and data that was setup a couple of years ago, I figured I’d try to cut back on that. It’s amazing that Rogers isn’t legally obligated to lower their prices whenever they make a change to their billing options, but can raise prices for features you don’t want when they introduce them.

Rogers’ website is typically useless. Offering no explanation for most of the listed services in the “modify wireless options” pages. Phoning was no help either. After two transfers, I was told that the data and billing people don’t work on Sundays and that I’d have to call back. Excellent.


3 Comments

> Rogers’ website is typically useless.

Good god, yes.

Trying to get stuff done during regular business hours is pointless. Their website just can’t handle the load. Every third page I hit seems to randomly log me out. How hard is it to write a web app? Even I can do it. ;-)

Posted by Coop on 18 May 2008 @ 2pm

I dunno. They should maybe try a webapp like yours (or Selenium).

Fwiw, Bell’s is just as awful, if not worse. It’s like having a duopoly in Canada allows them to compete for most awful customer service. We’ll see how many extra options for confusion appear on Rogers’ site when they introduce the iPhone.

Posted by boolean on 18 May 2008 @ 3pm

apparently I can’t edit my own comments ON MY OWN BLOG! I meant to plug http://litmus.mozilla.org in my above link, but it came out to some wonky misdirection back to this site. Clearly I need to spend more time with my wordpress install.

Posted by boolean on 18 May 2008 @ 3pm

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