n3wblog tech commentary and observations from the future

Self Care: Simplify. Convenience. Control.

In Technology on 13 November 2009 tagged bell, expressvu, omghalp, online, self care, simplify, support with no comments

The following is an actual transcript of the process of trying to activate an additional receiver to my Bell ExpressVU TV satellite system. I have no idea if it worked or not. This is the third or fourth time I tried, the first being on the receiver itself. The second time failed because they don’t tell you what format they want their numbers in (hint, the R0 and S0 bits at the beginning of Receiver ID and SmartCard ID are both necessary, the bit after and including the dash are not. Tricky!). My own thoughts are included in the bits inside the asterisks. *** like this! ***

Bell said:
When you signed up for your Bell TV service you were issued a personal identification number (PIN).
Do you know your Bell TV 4 digit PIN?

You said:
Yes

Bell said:
Please enter your system 4 digit PIN

You said:
****

Bell said:
Thank you for choosing the Bell TV Self Care. With this function you’re able add an additional receiver to your account. Please provide your receiver number. To find this number: Turn on your receiver Use your remote Select MENU, then option 6, 1, 3.

Bell said:
You must provide a response to this question before proceeding.

You said:
*****-** *** ? ***

Bell said:
I’m sorry, your receiver number *****-** is invalid.
Would you like to try again?

You said:
Yes

Bell said:
Please provide your receiver number. To find this number: Turn on your receiver Use your remote Select MENU, then option 6, 1, 3.

You said:
R00*******

Bell said:
Please give me your SmartCard number. To find this number: Turn on your receiver Use your remote Press MENU then Option 6, 1, 3. Type in the number starting with the first digit after the ‘S.’

You said:
S0*******

Bell said:
Is this a replacement receiver under warranty?

You said:
No

Bell said:
Please provide the location of the receiver in your home.

You said:
Other

Bell said:
Your transaction has been entered. Your receiver will be activated within 24 hours. Please leave your receiver plugged in.
Would you like to participate in a brief survey regarding Self Care?

You said:
Yes **** OH GOD YES! ****

Bell said:
Do you prefer to process your request using a question and answer format or filling out a form?

You said:
Prefer Form

Bell said:
What is the purpose of the TV screen to the right of the main window?

You said:
Have no idea what the purpose is *** WTF? ***

Bell said:
Interaction with the tool to add a receiver was intuitive for me to understand.

You said:
Strongly Disagree *** !!! ***

Bell said:
Do you intend to use this tool the next time you want to add a receiver?

You said:
No

Bell said:
Did you successfully complete your add a receiver using this tool?

Bell said:
You must provide a response to this question before proceeding.

You said:
No *** THERE IS NO RESPONSE FOR I DON’T KNOW!!! ***

Bell said:
Thank you for using Bell TV Self Care.

**** FFFFFFUUUUUUUUU ****

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