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	<title>n3wblog &#187; criminal</title>
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		<title>Rogers Still Sucks</title>
		<link>http://n3wb.com/boolean/archives/2008/07/rogers-still-sucks/</link>
		<comments>http://n3wb.com/boolean/archives/2008/07/rogers-still-sucks/#comments</comments>
		<pubDate>Thu, 03 Jul 2008 13:52:07 +0000</pubDate>
		<dc:creator>boolean</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[cable]]></category>
		<category><![CDATA[criminal]]></category>
		<category><![CDATA[dicks]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[pricing]]></category>
		<category><![CDATA[rogers]]></category>

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		<description><![CDATA[I get a kick out of the various sites proclaiming what criminals Rogers Communications are. Specifically their wireless division. I&#8217;ve asserted for some time that the problem is deeper than that: The whole company stinks. From customer service to the jackasses running their websites. It&#8217;s a terrible customer experience. Why, in the midst of the [...]]]></description>
			<content:encoded><![CDATA[<p>I get a kick out of the various <a target="_blank" href="http://www.ruinediphone.com/view.php">sites</a> <a target="_blank" href="http://www.michaelgeist.ca/content/view/3130/125/">proclaiming</a> what criminals Rogers Communications are. Specifically their wireless division. I&#8217;ve asserted for some time that the problem is deeper than that: The <a href="http://n3wb.com/boolean/archives/2007/05/canada-worse-than-3rd-world-countries/">whole</a> <a href="http://n3wb.com/boolean/archives/2005/12/the-new-shape-of-broadband/">company</a> stinks. From customer service to the jackasses running their websites. It&#8217;s a terrible customer experience. Why, in the midst of the Bell DSL throttling scandal the CRTC doesn&#8217;t do something to improve competition in this country is a huge question worthy of your MP. Rogers is doing the exact same thing (at a cost to your privacy), and requiring customers to pay $60 for a relatively &#8220;lightly-throttled&#8221; line. The only reason Rogers isn&#8217;t involved in that suit is because they&#8217;re not leasing their cables to third parties who might complain. There is no safe and reasonably priced third party for data in Canada, wireless or otherwise.</p>
<p>The funniest aspect of the Rogers iPhone debacle is the marketing <a target="_blank" href="http://www.electronista.com/articles/08/06/27/rogers.defends.iphone.data/">counter-measures</a> they&#8217;re using and using poorly. Phrases like,<br />
<blockquote>&#8220;The [prices announced Friday] are only the plans that we think make the most sense for users,&#8221; said spokesperson Elizabeth Hamilton. <small></small><small>(source: CBC &#8211; <a href="http://www.cbc.ca/technology/story/2008/06/30/tech-iphone.html" target="_blank">Rogers draws fire for iPhone rates</a>)</small></p></blockquote>
<p>…show just how out-of-touch with reality and their customers Rogers really is. Claiming that they&#8217;re offering users a paltry 150 minutes of voice and 400MB of data for $60, and THEN charging an extra $15 so a user can have caller id and voicemail on top of that and then claiming that they do it so the user doesn&#8217;t have to pay for too much is ridiculous. It&#8217;s like going to a restaurant and being offered a meal that starts at $50 for a bowl of soup. It&#8217;s an extra $5 if you want some vegetables and pepper in it. If you want the cheeseburger though, you&#8217;ll have to spend $100 (plus another $5 for cheese and a data access service fee of $6). Don&#8217;t forget 911 access charges, and GST/HST! Would you laugh at the restaurant owner if he told you they did this so you didn&#8217;t have to pay too much for something you didn&#8217;t need?</p>
<p>I&#8217;ve said it before, I continue to say it, &#8220;<a target="_blank" href="http://www.fuckyourogers.com/">fuck you Rogers</a>&#8220;!</p>
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