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	<title>n3wblog &#187; online</title>
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	<description>tech commentary and observations from the future</description>
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		<title>Self Care: Simplify. Convenience. Control.</title>
		<link>http://n3wb.com/boolean/archives/2009/11/self-care-simplify-convenience-control/</link>
		<comments>http://n3wb.com/boolean/archives/2009/11/self-care-simplify-convenience-control/#comments</comments>
		<pubDate>Fri, 13 Nov 2009 20:53:54 +0000</pubDate>
		<dc:creator>boolean</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[bell]]></category>
		<category><![CDATA[expressvu]]></category>
		<category><![CDATA[omghalp]]></category>
		<category><![CDATA[online]]></category>
		<category><![CDATA[self care]]></category>
		<category><![CDATA[simplify]]></category>
		<category><![CDATA[support]]></category>

		<guid isPermaLink="false">http://n3wb.com/boolean/?p=569</guid>
		<description><![CDATA[The following is an actual transcript of the process of trying to activate an additional receiver to my Bell ExpressVU TV satellite system. I have no idea if it worked or not. This is the third or fourth time I tried, the first being on the receiver itself. The second time failed because they don&#8217;t [...]]]></description>
			<content:encoded><![CDATA[<p>The following is an actual transcript of the process of trying to activate an additional receiver to my Bell ExpressVU TV satellite system. I have no idea if it worked or not. This is the third or fourth time I tried, the first being on the receiver itself. The second time failed because they don&#8217;t tell you what format they want their numbers in (hint, the R0 and S0 bits at the beginning of Receiver ID and SmartCard ID are both necessary, the bit after and including the dash are not. Tricky!). My own thoughts are included in the bits inside the asterisks. *** like this! ***<br />
<strong></strong></p>
<p><strong>Bell said:</strong><br />
<em>When you signed up for your Bell TV service  you were issued a personal identification number (PIN).</em><br />
Do you  know your Bell TV 4 digit PIN?</p>
<p><strong><span class="userResponse">You  said:</span></strong><br />
<span class="userResponse">Yes</span></p>
<p><strong>Bell  said:</strong><br />
Please enter your system 4 digit PIN</p>
<p><strong><span class="userResponse">You said:</span></strong><br />
<span class="userResponse">****</span></p>
<p><strong>Bell  said:</strong><br />
Thank you for choosing the Bell TV Self Care. With this  function you&#8217;re able add an additional receiver to your account. Please  provide your receiver number.  To find this number:  Turn on your  receiver  Use your remote  Select MENU, then option 6, 1, 3.</p>
<p><strong>Bell  said:</strong><br />
<span class="warning">You must provide a response to this  question before proceeding.</span></p>
<p><strong><span class="userResponse">You  said:</span></strong><br />
<span class="userResponse">*****-**</span> *** ? ***</p>
<p><strong>Bell  said:</strong><br />
<em>I&#8217;m sorry, your receiver number *****-** is invalid.</em><br />
Would  you like to try again?</p>
<p><strong><span class="userResponse">You said:</span></strong><br />
<span class="userResponse">Yes</span></p>
<p><strong>Bell said:</strong><br />
Please  provide your receiver number.  To find this number:  Turn on your  receiver  Use your remote  Select MENU, then option 6, 1, 3.</p>
<p><strong><span class="userResponse">You said:</span></strong><br />
<span class="userResponse">R00*******</span></p>
<p><strong>Bell  said:</strong><br />
Please give me your SmartCard number.  To find this  number:  Turn on your receiver Use your remote  Press MENU then Option  6, 1, 3.  Type in the number starting with the first digit after the  &#8216;S.&#8217;</p>
<p><strong><span class="userResponse">You said:</span></strong><br />
<span class="userResponse">S0*******</span></p>
<p><strong>Bell said:</strong><br />
Is  this a replacement receiver under warranty?</p>
<p><strong><span class="userResponse">You said:</span></strong><br />
<span class="userResponse">No</span></p>
<p><strong>Bell  said:</strong><br />
Please provide the location of the receiver in your home.</p>
<p><strong><span class="userResponse">You said:</span></strong><br />
<span class="userResponse">Other</span></p>
<p><strong>Bell  said:</strong><br />
<em>Your transaction has been entered. Your receiver will  be activated within 24 hours. Please leave your receiver plugged in. </em><br />
Would  you like to participate in a brief survey regarding Self Care?</p>
<p><strong><span class="userResponse">You said:</span></strong><br />
<span class="userResponse">Yes</span> **** OH GOD YES! ****</p>
<p><strong>Bell  said:</strong><br />
Do you prefer to process your request using a question and  answer format or filling out a form?</p>
<p><strong><span class="userResponse">You said:</span></strong><br />
<span class="userResponse">Prefer  Form</span></p>
<p><strong>Bell said:</strong><br />
What is the purpose of the TV  screen to the right of the main window?</p>
<p><strong><span class="userResponse">You said:</span></strong><br />
<span class="userResponse">Have  no idea what the purpose is</span> *** WTF? ***</p>
<p><strong>Bell said:</strong><br />
Interaction  with the tool to add a receiver was intuitive for me to understand.</p>
<p><strong><span class="userResponse">You said:</span></strong><br />
<span class="userResponse">Strongly  Disagree</span> *** !!! ***</p>
<p><strong>Bell said:</strong><br />
Do you intend to use this  tool the next time you want to add a receiver?</p>
<p><strong><span class="userResponse">You said:</span></strong><br />
<span class="userResponse">No</span></p>
<p><strong>Bell  said:</strong><br />
Did you successfully complete your add a receiver using  this tool?</p>
<p><strong>Bell said:</strong><br />
<span class="warning">You must  provide a response to this question before proceeding.</span></p>
<p><strong><span class="userResponse">You said:</span></strong><br />
<span class="userResponse">No</span> *** THERE IS NO RESPONSE FOR I DON&#8217;T KNOW!!! ***</p>
<p><strong>Bell  said:</strong><br />
Thank you for using Bell TV Self Care.</p>
<p>**** FFFFFFUUUUUUUUU ****</p>
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		</item>
		<item>
		<title>Faceless on the Internet</title>
		<link>http://n3wb.com/boolean/archives/2007/11/faceless-on-the-internet/</link>
		<comments>http://n3wb.com/boolean/archives/2007/11/faceless-on-the-internet/#comments</comments>
		<pubDate>Fri, 30 Nov 2007 17:07:02 +0000</pubDate>
		<dc:creator>boolean</dc:creator>
				<category><![CDATA[Web]]></category>
		<category><![CDATA[anonymity]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[invasiveness]]></category>
		<category><![CDATA[online]]></category>
		<category><![CDATA[privacy]]></category>
		<category><![CDATA[sucks]]></category>

		<guid isPermaLink="false">http://n3wb.com/boolean/archives/2007/11/faceless-on-the-internet/</guid>
		<description><![CDATA[or, &#8220;I&#8217;ve quit facebook and I want everyone to know about it&#8221;. I was going to do my usual, post a link to a google search for the phrase, &#8220;facebook sucks&#8221; and then talk about a few of the links therein, but I think this time, I&#8217;m just gonna write it up. This is an [...]]]></description>
			<content:encoded><![CDATA[<p>or, &#8220;I&#8217;ve quit facebook and I want everyone to know about it&#8221;. I was going to do my usual, post a link to a google search for the phrase, &#8220;<a href="http://www.google.com/search?q=facebook+sucks">facebook sucks</a>&#8221; and then talk about a few of the links therein, but I think this time, I&#8217;m just gonna write it up. This is an opinion piece. I am speaking my mind. I&#8217;m not even going to look anything up so if I get something wrong, feel free to write it in the comments and make me look like an idiot. I like that.</p>
<p>Earlier this month, I took the bold leap into anonymity and killed<sup><a href="#footnote1">1</a></sup> my Facebook account. I&#8217;d been wrestling with quitting for awhile, feeling that the whole system was dumb and lacked respect for its users and their privacy. I made a bit of a big deal about it among my 15 or so friends who I was able to coax into a group I&#8217;d created for just this purpose. For the week I was there, it was probably the most fun I&#8217;d had with Facebook since I joined. For that week, I was a small-time cult leader enjoining my followers to drink the kool-aid and delete themselves.</p>
<p>As far as I know, I am the only one who drunk the kool-aid. The rest of them are still there, waiting for the spaceship. But at least they have each other.</p>
<p>Facebook is a fad. It is currently popular with students and people who feel the need to connect themselves to others who are similarly uncomfortable with solitude. It is a place for the people to be able to write things and share their comments and photos with others in a spammy, intrusive way that doesn&#8217;t require the use of such technical antiquities like Email or Phone Calls. When someone does something, everybody knows about it. One might ask, why would anyone voluntarily put so much personal information about themselves into a closed system? Why not put your energy into updating your address book, or writing a blog? I think it&#8217;s because Facebook is the Easy Button of the internet. Also, it is a colossal waste of time and energy. I find myself cringing when I hear people use the verb-form &#8220;Facebooking&#8221; in everyday conversation. In any given public place, you are almost guaranteed to overhear people discussing Facebook given a suitable span of time. My aunt uses Facebook. It is not cool.</p>
<p>I asked a friend of mine (who still hasn&#8217;t deleted himself) last night while playing a game of Halo why he was still using Facebook. He said, &#8220;it&#8217;s a good way to share baby pictures&#8221;. Users of a certain age will be aware of all of their friends with babies because most of these people include their babies Right In Their Profile Pictures. Usually, these proud new parental types will feature themselves and their darling angel with them, in a pose of domestic bliss or singular happiness. I would encourage these parents not to do this. Profile pictures are public. Anyone searching through a local network for babies to abduct has an easy way to find a target. There are a lot of sick people out there, don&#8217;t make it easy for them to insert themselves into your life.</p>
<p>There are other chthonic aspects to be concerned about. The (conspiracy?) theory that Facebook was funded by a bunch of neocons with a big DARPA seed grant to track individuals&#8217; transactions on the internet is not as far-fetched as it sounds. The genius here is that users voluntarily enter their information. It is not a very well-kept secret that one of the perks of working at Facebook is that the employees get to browse user profiles and see what people are really up to in there. That, to say the least, does not speak well for how they respect their users&#8217; privacy and data. The only reason I can see them (Facebook The Company) resisting handing over their databases to some shady government agency is if they thought it might get out and hurt their pre-IPO impressions.</p>
<p>And then there&#8217;s Beacon. Oh Facebook Beacon, you are amazing in your intrusiveness. Someone with Beacon installed who visits an &#8220;e-tailer&#8221; and buys something, broadcasts their purchase to all their friends. This effectively gives Facebook a window into other websites you may frequent. Great marketing? Sort of, because since these people are a network of friends, the seller gets to advertise to a group of like-minded people about what one of their own is buying. Spammy? You bet. I don&#8217;t need to hear when Phil buys another P.G. Wodehouse book from Amazon. Invasive? Oh, probably.</p>
<p>Lastly, there&#8217;s all the hype and inflated valuations being tossed around. &#8220;Facebook&#8217;s worth 12 Billion Dollars!&#8221; wtf? On What Planet am I Living on? Yes, I understand that information is the new currency. I should. But imagine, you putting in all that effort to update your information, your friends, your purchasing history, your messages… All that information is going to get a few people at this company a shit-ton of money. What&#8217;ll you get out of it? Better targeted marketing! (and maybe a Poke! or two)</p>
<p>The combined might of big pharmacy needs to band together to build a patch to help people quit Facebook. There&#8217;s good money there, and I&#8217;m just giving this idea away.</p>
<p><a name="footnote1"></a>1. when you &#8220;deactivate your account&#8221; all of your profile information is still in there. They tell you this when you do it. I&#8217;ve heard stories from other brave people who&#8217;ve tried to actually get their data deleted that it is really quite difficult. My solution was lazier, I just wiped out all of my profile data through the interface. Then got tons of messages like, &#8220;omgzorz! you&#8217;n'dria broked ups?&#8221; Well, ok, not tons of messages. I got two.</p>
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