This has sent me on a trip down the Rogers customer service rabbit-hole. Noticing that I’m getting charged twice as much as I’m supposed to be charged for my voice and data that was setup a couple of years ago, I figured I’d try to cut back on that. It’s amazing that Rogers isn’t legally obligated to lower their prices whenever they make a change to their billing options, but can raise prices for features you don’t want when they introduce them.

Rogers’ website is typically useless. Offering no explanation for most of the listed services in the “modify wireless options” pages. Phoning was no help either. After two transfers, I was told that the data and billing people don’t work on Sundays and that I’d have to call back. Excellent.

Then, as if from heaven, my replacement Xbox 360 arrived. Joy!